The emergence of online platforms in the social care and support sector: which impact for workers’ rights and service users?
This paper aims to shed light on the potential benefits and possible negative implications that platform work can have on the social care sector. In February 2020, a first discussion note on the topic presented in this paper was developed in order to carry out a first assessment of the potential impact of online platforms on social care and support. On that occasion, the analysis was particularly focused on the human rights and quality assurance aspects related to care and support services offered through online platforms. With this follow-up document and in light of the recent information on regulations and issues concerning online platforms, EASPD aims to shed further light on the potential benefits and possible negative implications that platform work can have on the social care sector. The paper particularly focuses on the consequences online platforms can have on the working conditions of online care workers as well as on the impact this new form of service delivery can have on service users.