Helpdesk
Social services in Europe are facing significant difficulties, such as chronic underfunding, staff shortages and challenges in transitioning to community-based and person-centred forms of services.
The COVID-19 pandemic only heightened these problems, making it harder and more expensive to meet the increased needs in delivering social services. Receiving adequate funds and making sure that these are easily accessible and used to fund quality interventions in the field is critical to overcome these obstacles.
The Helpdesk project reached these objectives by creating building blocks for a Social Services Helpdesk. The 'Helpdesk' for social services had two main priorities:
1. to support social services in accessing and using EU funds (ESF+, ERDF and ReactEU in particular);
2. to help Managing Authorities use EU funds (ESF+, ERDF and ReactEU in particular) to finance quality interventions in the field of social services.
Aims
The HELPDESK Project had three main objectives:
- Promoting capacity building and awareness raising about ESF+, ERDF and React EU (and other relevant EU funds) about how such funds can better support effective social services interventions.
- Facilitating and simplifying the use of and access to EU funds for social services.
- Facilitating exchange and cooperation between Managing Authorities, social services, and the European Commission (EC) to ensure that funding priorities are based on an assessment of social needs and target effective evidence-based social services interventions.
Main target groups
- European Commission
- Managing Authorities
- Social Services
Activities
The Helpdesk Project implemented four main activities:
- Evidence Collection: Focussed on the use of ESF+, ERDF (and other funds) in social services, promising practices, needs and challenges.
- Knowledge Sharing: It increased the capacity of Managing Authorities and Social Services across the EU, including relationship building between civil servants in these fields.
- Toolkit: It facilitates access to ESF+, ERDF (and other funds) for social services and will support both Managing Authorities and social services.
- Guidance: Facilitated partnership between Managing Authorities and social services to help identify effective social services interventions. This will help to implement EU social policy, and assess how ESF+, ERDF (and other funds) can be used to fund such interventions.
Duration
May 2022 - April 2024
Partnership
- European Social Network (ESN)
- Social Services Europe (SSE)
- European Ageing Network (EAN)
- Caritas Europa
- Eurodiaconia
- Federation of European Social Employers
- European Network of Social Integration Enterprises (ENSIE)
- European Platform for Rehabilitation (EPR)
- Fédération Européenne des Associations Nationales Travaillant avec les Sans-Abri (FEANTSA)
- Union des entreprises à profit social (UNIPSO)
- Comité Européen des Associations d'intérêt général (CEDAG)
- Asociace Poskytovatelu Socialnich Sluzeb Ceske Republiky (APSS)
- Fundacion Once para la Cooperación e Inclusión Social de Personas con Discapacidad (FONCE)
- Consorzio Nazionale Idee in Rete (IIR)
- Hubbie
Contact
Lilith Alink, Policy and Project Officer, EASPD